Madison Seating 10-Year Warranty

Procedures to filing a Madisonseating.com claim for a damaged shipment.

At Madison Seating, we stand behind the quality and craftsmanship of our office chairs. In the event you receive a shipment that has experienced carrier damage please follow the steps below.

How to Make a Claim

1. Submit a Claim: Visit the claims section on website to submit a claim online.
2. Provide Information: You’ll need to provide your order number, clear photos of the defect, and a detailed description of the issue. Please send photos of the damaged item out of the box.
3. Receive an RMA: Our claims department will review your submission and provide you with a Return Merchandise Authorization (RMA) number.
4. Please keep the original box and all packaging material in case a return is necessary.
5. The Herman Miller products we sell are not subject to any warranty from Herman Miller and are only subject to whatever warranty is offered by Madisonseating.

Refund or Replacement

Madison Seating will offer the option of a refund or replacement upon receipt of the damage or defective shipment.

Your Satisfaction is Our Priority.