Madison Seating 10-Year Warranty
At Madison Seating, we stand behind the quality and craftsmanship of our office chairs. That’s why we offer a comprehensive 10-year warranty on all our office chairs, providing you with peace of mind and long-lasting comfort.
What’s Covered:
This warranty covers defects in materials and workmanship for a period of 10 years from the original date of purchase. This includes:
- Mechanisms: Proper functioning of adjustable features like tilt, height adjustment, and armrest movement.
- This warranty does not cover damage caused by:
- Normal wear and tear: This includes fabric fading, minor scratches, compression of foam, and other expected changes due to regular use.
- Misuse or abuse: Damage resulting from improper use, accidents, or modifications.
- Commercial use: This warranty applies to residential use only.
How to Make a Claim:
If you believe your office chair has a defect covered by our warranty, please follow these steps:
- Submit a Claim: Visit the claims section on website to submit a claim online.
- Provide Information: You’ll need to provide your order number, clear photos of the defect, and a detailed description of the issue.
- Receive an RMA: Our claims department will review your submission and provide you with a Return Merchandise Authorization (RMA) number.
Repair or Replacement:
Madison Seating will, at its discretion, repair or replace the defective chair or parts.
Your Satisfaction is Our Priority:
We are committed to providing you with high-quality office chairs and excellent customer service. Our 10-year warranty is a testament to our confidence in the durability and craftsmanship of our products.