Madison Seating 10-Year Warranty

At Madison Seating, we stand behind the quality and craftsmanship of our office chairs. That’s why we offer a comprehensive 10-year warranty on all our office chairs, providing you with peace of mind and long-lasting comfort.

What’s Covered:

This warranty covers defects in materials and workmanship for a period of 10 years from the original date of purchase. This includes:

  • Frame and base: Structural integrity and stability of the chair’s frame and base.
  • Mechanisms: Proper functioning of adjustable features like tilt, height adjustment, and armrest movement.
  • Casters: Smooth and reliable operation of the chair’s casters.
  • Upholstery: Defects in stitching, seams, and materials used in the chair’s upholstery (excluding normal wear and tear).

What’s Not Covered:

This warranty does not cover damage caused by:

  • Normal wear and tear: This includes fabric fading, minor scratches, compression of foam, and other expected changes due to regular use.
  • Misuse or abuse: Damage resulting from improper use, accidents, or modifications.
  • Commercial use: This warranty applies to residential use only.

How to Make a Claim:

If you believe your office chair has a defect covered by our warranty, please follow these steps:

  1. Submit a Claim: Visit the claims section on website to submit a claim online.
  2. Provide Information: You’ll need to provide your order number, clear photos of the defect, and a detailed description of the issue.
  3. Receive an RMA: Our claims department will review your submission and provide you with a Return Merchandise Authorization (RMA) number.

You can also call us at (888) 704-3435 to initiate a claim, but submitting online is generally faster.

Repair or Replacement:

Madison Seating will, at its discretion, repair or replace the defective chair or parts. We will cover the shipping costs associated with warranty repairs or replacements.

Your Satisfaction is Our Priority:

We are committed to providing you with high-quality office chairs and excellent customer service. Our 10-year warranty is a testament to our confidence in the durability and craftsmanship of our products.