Madisonseating.com provides every customer with a 100% satisfaction guarantee with our 30-day money back policy.
If you are not completely satisfied with your purchase for whatever reason, the item(s) may be returned for refund. All returned item(s) must be received back in our facility within 30 days of its receipt. Items must be returned back with common carrier only, we do not allow in person drop-offs. Although purchases include free shipping to any location within the continental U.S., we do not provide this service for returning product.
You must obtain a return authorization to activate your 30-day return. Please contact our Customer Care department to receive your return authorization number.
All shipping costs and arrangements associated with returned merchandise will be the customer's responsibility unless otherwise verified with a Customer Service Representative.
If the item being returned is part of our “open box” clearance sale, a refund will be issued less a restocking fee of $50.00.
If you choose to return a drop ship product, a credit for the purchase price of the item will be issued, less the initial shipping charge and a 30% restocking fee.
The 30-day return will not apply to special clearance promotions we run from time to time on select items, that will be tagged as Final Sale.
Any item(s) being returned must be in its new/ original condition and packaging as received unless returning a damaged item.
Merchandise reported in perfect condition at time of delivery by the customer will not be accepted back if returned in damaged condition.
If there is a discrepancy or damage on a shipment, it must be reported upon delivery. A photo (or video) of the damage or discrepancy will be required. All original packaging material, boxes, and documentation must be kept for the return of incorrect or damaged shipments. We will attempt to resolve the issue with damage by first sending out replacements parts needed to remedy the issue. If the parts will not resolve the issue, arrangements will then be made for the pick up and exchange of the item.
WE WILL NOT ACCEPT ANY RETURNS PAST 30 DAYS. NO EXCEPTIONS.
If the merchandise was originally shipped via freight service (LTL) under our Free Shipping promotion, the initial shipping charges will be $150.00+ and deducted from the refund should you decide to return the product. (Larger shipments that cannot be delivered via regular Ground service will require a special LTL service. Items that require LTL freight will weigh between 100 lbs to 20,000 lbs.)
OUR "FREE SHIPPING" PROMOTION COVERS CURBSIDE DELIVERY ONLY
“Free-shipping” covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, address correction fee, return-shipping, customs and/or import/export fees, that get applied to the shipment after release.
If the customer is not available to accept a scheduled delivery, any return shipping fee or redelivery fees assessed by the carrier will be the responsibility of the customer. A return shipping fee of $75.00 will be charged for item(s) being refused or returned on our account without our authorization with ground service. Charges of $250+ will be applied if the merchandise refused shipped via LTL/special freight.
Any orders canceled or refused after the item(s) already shipped out will be charged for the initial shipping and all applicable return shipping charges and restocking fees.
Any cancellation of an in-stock item is subject to a 5% cancellation fee.
Chelsea and Innit Design products are custom made and cannot be canceled once the order is placed. All Chelsea and Innit Design products are final sale and cannot be returned.
Estimated delivery time frame is 10-14 business days from the order date for in stock items. This does not include weekends or legal holidays. We are unable to guarantee a specific date for delivery.
We offer Free Delivery across Continental U.S. only. (Continental U.S. does not include Puerto Rico, Guam, Alaska, or Hawaii.)
We do not offer international shipping.
There is minor assembly required for most of our items. An adjustment and performance check should be done upon receipt of merchandise. Should you discover merchandise is damaged or defective, please email our Customer Care department with a photo and a brief description of the damage or defect. The shipping carton and all shipping materials should be kept in the event a return will be necessary. If you find the merchandise defective after 30 days, we will not be able to accept return.
We do offer shipping to Canada. There will be an added cost for the transportation of merchandise being shipped to Canada (please contact a Sales agent for specific information regarding this added charge). Canadian customers will be responsible for all duties/ customs/ brokerage and entrance fees which may get applied to shipments crossing the border. Please check with your local custom agents regarding these charges.
Special Delivery Instructions for LTL Shipments:
Larger shipments that cannot be delivered via regular Ground service will require a special LTL service.
Free LTL (freight ranges between 100 to 20,000 lbs.) for large shipments covers curbside delivery only. This type of shipment will require someone to be present for the delivery and the inspection of the merchandise.
If at the time of delivery, the paperwork is signed merchandise is received in good condition any damage claims will be denied. We strongly suggest you inspect the merchandise before the paperwork is signed.
If there is damage or a discrepancy on the order at the time of delivery, refuse acceptance and require the transportation agent endorse the extent of damage or shortage. Any damage claims must be reported within the first 24 hours of delivery, along with a picture of the damaged item, no exceptions.
We must receive the damaged merchandise before any replacement/ refund will be issued. All original packaging material, boxes, and documentation must be kept for the return of damaged items. Merchandise cannot be picked up if it is not in its original packaging.
Additional shipping fees may apply to orders delivered to residential or commercial addresses which may or may not include Lift Gate fees by the LTL trucking company. This is not covered under our free shipping promotion and will be the responsibility of the customer.
MadisonSeating.com warranty obligations are limited to the terms set forth below:
The Madisonseating.com warranty only covers items that are listed as being under the Madisonseating.com warranty.
All items not listed under open box will include a (1) year warranty from the manufacturer directly. Please contact us for additional information regarding the terms of a specific manufacturer's warranty and what their services cover.
Our warranty service requires the item(s) to be sent back to our facility for repair. Customers are responsible for the shipping costs associated with the warranty request. Parts and labor will be free only if the complete item is sent to us for repair.
Madisonseating.com, as defined below, warrants this branded hardware product against mechanical defects under normal use for a period of TEN (10) YEARS from the date of retail purchase by the original purchaser ("Warranty Period").
If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Madisonseating.com will either (1) repair the hardware defect at no charge, using new or refurbished parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product
Warranty service will not cover cosmetic defects like broken seat or chair frame, mesh replacement or other specialized fabrics that were included on your initial purchase. Arm pads will not be covered under warranty.
Parts provided by Madisonseating.com in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. Any defective piece must be received back into warehouse before ANY replacement will be issued. Customers may be required to pay for special parts being requested in lieu of sending back the product for repair service, as parts and labor are only free if the item is sent back to us for servicing.
This Warranty is expressly limited to the repair or replacement of parts and/or components and applies only under conditions of normal use. Chairs are not to be used for standing upon, nor must the weight loading capacity be exceeded. Any damage to castors or gas lifts due to abuse or misuse will invalidate the warranty.
This Limited Warranty does not cover: 1) the purchaser's own fabric; 2) defects caused by improper assembly or dis-assembly; 3) defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or exposure to the elements; 4) cosmetic damage, 5) labor or assembly costs, 6) damage caused by a carrier or transportation of the product from one location to another, and 7) daily usage in excess of a single work shift.
The warranty included with purchase is non-transferable and will only apply to the initial purchaser. The warranty becomes void if product is resold to another party.
Except as provided herein, Madisonseating.com makes no other express or implied warranties, including without limitation any implied warranty of merchantability or fitness for a particular purpose. Madisonseating.com is limited in its duty and shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss or damage caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. The warranty service we provide will only extend to our Continental U.S customers (Continental U.S. does not include Puerto Rico, Guam, Alaska, or Hawaii). If you have forwarded the merchandise outside the Continental U.S. the warranty will be void.
Price Match requests must be submitted PRIOR to placing an order. We are unable to make any price adjustment after an order has been placed.
Customers can request a price match by completing the Price Matching Form provided on our website. The item(s) being requested for the price match must be in stock, offered with the same services we provide, and be offered with a total lower price.
Madisonseating.com reserves the right to approve any price matching requests.
What is an "Open Box" Product
The "Open Box Specials" featured on our website are a great way to save money on the bestselling ergonomic chairs on the market today.
"Open Box" simply means that the item has been removed from its original packaging. The chair was returned, refurbished, reconditioned,reupholstered or the price has been reduced due to an overstock of open box inventory.
Our "Open Box" products are in excellent working condition with only minor cosmetic wear and will include a Madisonseating.com 10-year warranty.