Madisonseating.com provides every customer with a 100% satisfaction guarantee on any item purchased with our 30 day money back policy.
If you are not completely satisfied with your purchase, the item(s) can be returned for a refund or exchange. The merchandise must be returned within the first 30 days from the date you received your purchase for any exchange or refund. A refund for the purchase price of the item will be issued, less the initial shipping charge and any restocking fee that may apply.
Any item(s) being returned must be in its new/ original condition as received unless returning a damaged item. Merchandise that was reported in perfect condition at time of delivery by the customer will not be accepted back if returned in damaged condition.
If you choose to return a non-defective item, you will be responsible for the shipping cost to return your product, as well as a re-stocking fee. Returned items will be charged a restocking fee of 15%-30%. For specific information regarding restocking fees on particular items, please contact our customer care department.
Any item(s) shipped with Ground Service will be charged the initial shipping fee ranging from $50.00 - $75.00. If the merchandise was originally shipped via freight service (LTL), the initial shipping charges will be $150.00+.
In order to return any product you must obtain a return authorization. Please contact our Customer Care department to receive your return authorization number. All shipping costs associated with returned merchandise will be the customer's responsibility unless otherwise verified with a customer representative.
You may exchange an item for a different color or size, or a different item. The shipping costs associated with the exchange will be the customer's responsibility, along with any associated upgrade charges. A credit for the returned item will be issued within 10 business days from the time the item is successfully received back in our facility, less any exchange and shipping fees.
All orders shipped with a free freight discount and returned for refund will be charged the original shipping charges. Our “free-shipping” covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, return-shipping, customs and/or import/export fees, or fees charged by any party other than Madisonseating.com.
Any orders canceled after the item(s) already shipped out will be charged for the initial shipping and return delivery charges.
Shipping & Damages
MadisonSeating.com uses FedEx Ground shipping, estimated at 7-10 business days.
Free Freight Ground Shipping covers curbside delivery only.
Additional shipping fees may apply (up to $75.00) to orders delivered to residential address which may or may not include Lift Gate fees by the trucking company.
If at the time of delivery the BOL is signed merchandise is received in good condition any damage claims will be denied. We strongly suggest you inspect the merchandise before the BOL is signed.
If there is damage or discrepancy on your order, refuse acceptance until transportation agent endorses extent of damage or shortage. The customer should file a claim immediately with the carrier and be prepared for inspection.
Any damage claims must be reported within the first 24 hours of delivery, along with a picture of the damaged item, no exceptions. We must receive the damaged merchandise before any replacement/refund can be issued. All original packaging material, boxes, and documentation must be kept for the return of damaged items. Merchandise will not be picked up if it is not in its original packaging.
There is minor assembly required for each chair. An adjustment and performance check should be done upon receipt of merchandise. If you find the merchandise defective after 30 days, we will not be able to accept return.
We do offer shipping to Canada. There will be an added cost for the transportation of merchandise being shipped to Canada (please contact a sales agent for specific information regarding this added charge). Canadian customers will be responsible for any and all duties/customs/brokerage and entrance fees that may get applied to shipments crossing the border. Please check with your local custom agents regarding these charges.
Any cancellation of an in stock item is subject to a 5% cancellation fee. Orders cannot be canceled once shipped.
MadisonSeating.com warranty obligations are limited to the terms set forth below:
The Madisonseating.com warranty only covers items that are listed as being under the Madisonseating.com warranty.
Madisonseating.com, as defined below, warrants this branded hardware product against defects in materials and workmanship under normal use for a period of TEN (10) YEARS from the date of retail purchase by the original purchaser ("Warranty Period").
If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Madisonseating.com will either (1) repair the hardware defect at no charge, using new or refurbished parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product if claim is made up to THIRTY (30) DAYS from original date of purchase.
Madisonseating.com may request that you replace defective parts with new or refurbished user-installable parts that Madisonseating.com provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Madisonseating.com, assumes the remaining warranty of the original product or NINETY (90) DAYS from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Madisonseating.com's property. Parts provided by Madisonseating.com in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. Any defective hardware piece must be received back into warehouse before ANY replacement or refund will be issued.
This Warranty is expressly limited to the repair or replacement of parts and/or components and applies only under conditions of normal use. Chair are not to be used for standing upon, nor must the weight loading capacity be exceeded. Any damage to castors or gas lifts due to abuse or misuse will invalidate the warranty.
This Limited Warranty does not cover: 1) the purchaser's own fabric; 2) defects caused by improper assembly or dis-assembly; 3) defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or exposure to the elements; 4) cosmetic damage, 5) labor or assembly costs, 6) damage caused by a carrier or transportation of the product from one location to another, and 7) daily usage in excess of a single work shift.
Except as provided herein, Madisonseating.com makes no other express or implied warranties, including without limitation any implied warranty of merchantability or fitness for a particular purpose. Madisonseating.com is limited in its duty and shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss or damage caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. The warranty service we provide will only extend to our continental U.S customers (Continental U.S. does not include Puerto Rico, Guam, Alaska, or Hawaii). If you have forwarded the merchandise outside the Continental U.S. the warranty will be void. Madisonseating.com uses 7-10 business day shipping with FedEx or UPS Ground.
Delivery across continental U.S. only. (Continental U.S. does not include Puerto Rico, Guam, Alaska, or Hawaii.)
What is an "Open Box" Product
The "Open Box Specials" featured on our website are a great way to save money on the bestselling ergonomic chairs on the market today.
"Open Box" simply means that the item has been removed from its original packaging. The chair was returned, refurbished, reconditioned, not available directly from the original manufacturer or has been in inventory for a period of time and since been placed as part of our clearance.
Our “Open Box” products are in like brand new condition that we are confident in providing a warranty that will match that of the original manufacturer.
If for some reason you are not satisfied with your “Open Box” purchase Madisonseating.com will accept your return, and issue a full refund within 30 days of purchase.