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Terms of Use
Return Policy
MadisonSeating.com provides every customer with a 100% satisfaction guarantee on any item purchased with our 30 day money back policy.
If you are not completely satisfied with your purchase, the item(s) can be returned for a refund or exchange. The merchandise must be returned within the first 30 days from the date you received your purchase for any exchange or refund. Any item(s) being returned must be in its new/original condition as received unless returning a damaged item.
Merchandise that was reported in perfect condition at time of delivery by the customer will be charged if the item is returned damaged.
In order to return any product you must obtain a return authorization. Please contact our customer care department to receive your return authorization number. All shipping costs associated with returned merchandise will be your responsibility unless otherwise verified with a customer representative.
You may exchange an item for a different color or size, or a different item. The shipping costs associated with the exchange will be your responsibility, along with any associated upgrade charges. A credit for the returned item will be issued within 10 business days from the time the item is received back in our facility, less any exchange and shipping fees.
All orders shipped with a free freight discount and returned for refund will be charged the original shipping charges. Our “free-shipping” covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, return-shipping, customs and/or import/export fees, or fees charged by any party other than MadisonSeating.com.
Free Freight Ground Shipping covers curbside delivery only.
Additional shipping fees may apply (up to $75.00) to orders delivered to residential address.
If you choose to return a non-defective item, you will be responsible for the shipping cost to return your product, as well as a re-stocking fee. Returned items will be charged a restocking fee ranging from 10%-30%. For specific information regarding restocking fees on particular items, please contact our customer car department.
If there is damage or discrepancy on your order, refuse acceptance until transportation agent endorses extent of damage or shortage. The customer should file a claim immediately with the carrier and be prepared for inspection. Any damage claims must be reported within the first 24 hours of delivery, along with a picture of the damaged item, no exceptions. We must receive the damaged merchandise before any replacement/refund can be issued. All original packaging material, boxes, and documentation must be kept for the return of damaged items. FedEx will not pick up merchandise if it is not in its original packaging.
There is minor assembly required for each chair. An adjustment and performance check should be done upon receipt of merchandise. If you find the merchandise defective after 30 days, we will not be able to accept return.
Any cancellation of an in stock item is subject to a 5% cancellation fee.
Madison Seating.com warranty obligations are limited to the terms set forth below
Madison Seating.com, as defined below, warrants this branded hardware product against defects in materials and workmanship under normal use for a period of TWELVE (12) YEARS from the date of retail purchase by the original purchaser (“Warranty Period”).
If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Madison Seating.com will either (1) repair the hardware defect at no charge, using new or refurbished parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product if claim is made up to THIRTY (30) DAYS from original date of purchase.
Madison Seating.com may request that you replace defective parts with new or refurbished user-installable parts that Madison Seating.com provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Madison Seating.com, assumes the remaining warranty of the original product or NINETY (90) DAYS from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Madison Seating.com’s property. Parts provided by Madison Seating.com in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. Any defective hardware piece must be received back into warehouse before ANY refund will be issued.
Madison Seating.com uses 7-10 business day shipping with FedEx Ground.
